Has anyone negotiated a partial refund for a short reading?
Hey all, I’m pretty new to psychic readings and just had a phone session scheduled for 15 minutes. Unfortunately, about halfway through (7 minutes in), the call dropped due to tech issues on the reader’s end. I was charged the full fee, and honestly, it felt a bit unfair. Has anyone ever asked for a refund or partial credit when a reading didn’t last as long as paid for? How did you approach it without sounding rude or causing trouble? I’m a bit unsure whether to just accept it or speak up.
salt-teacup wrote:
Has anyone ever asked for a refund or partial credit when a reading didn’t last as long as paid for?
I totally understand where you’re coming from—it can feel awkward asking for something like that, but I think it’s definitely worth a try.
In my experience, I had a similar situation a couple of years ago. I booked a 20-minute reading with a reader named Marta on a platform I used often. About 10 minutes in, the session got interrupted by a connection glitch and couldn’t be resumed because the reader had another appointment right after. I emailed the support team with the details and politely explained the issue, including the actual reading time. They responded within two days and offered a partial refund for the unused time.
Since they have policies about timing and billing, they were receptive. If the site you used has a support team or a formal dispute process, that’s probably the best route. Your approach could be something like: “I really enjoyed the reading but noticed it ended early due to technical problems—would it be possible to discuss a partial credit for the unused minutes?” It sounds fair and kind, not demanding.
Also, if you use the community guides here about refunds and billing, you might get some extra pointers for how to phrase your request. Good luck with it!